Everyone at our Subaru dealership in Indianapolis, IN is thrilled to tell you that we’ve been honored to receive a 2016 Subaru Stellar Care Award. This award is one of the highest achievements a Subaru dealership can get and it’s reserved for only the most elite Subaru dealerships. This distinguished award is given to Subaru dealerships that excel in all aspects of customer service exclusively.

We voluntarily participate in the Subaru Stellar Care program every year because doing so pushes us to always strive to do better. This nationwide program involves a continuous review of our overall performance and customer service. To be considered for a Subaru Stellar Care Award, a dealership must meet or surpass very high standards in certain areas, including the following:

  •  Facility: Our sales and Subaru service center must adhere to cleanliness and comfort standards set by Subaru of America, Inc. to ensure you always feel like a valued guest whenever your visit our Subaru dealership on East 96th Street in Indianapolis, IN.
  • Sales Operations: Through every phase of the car buying process, our sales professionals must receive scores from consumers that meet or surpass certain designated thresholds.
  •  Service Operations: Because we employ factory-trained technicians, operate a state-of-the-art Subaru service center, and use the latest diagnostic and repair equipment, we satisfied the requirements in this area.
  • Training: Our technicians must undergo ongoing training to become familiar with the newest repair techniques and technology.
  • Finance Department: Our finance team consists of experts who are always ready to help people with a range of credit histories and those with specific insurance needs get the vehicles they want and need. The positive feedback our team received from customers in this area helped us be successful in the Subaru Stellar Care program and win an award.

Whether you’re looking for a new or used Subaru vehicle, you’re shopping for Subaru Legacy parts, or you need a service appointment, Tom Wood Subaru is here for all of your automotive needs. At our award-winning Subaru dealership, we do what it takes to ensure customer satisfaction.

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